A one night deposit is required to make a reservation.
The balance is payable on arrival.
The room(s) will not be booked if the card details have not been entered.
7 days notice must be given for any cancellation to obtain a full refund less a £10 processing charge.
If the notice is less than 7 days but the room can be re-booked for the whole period of the original dates the deposit is refunded in full less a £10 processing charge.
In the event of a cancellation on or after the arrival date no refund will be given.
Our minimum booking period is for 2 nights unless a 1 night booking has been accepted.
Any amendments and cancellations are to be made via the reservations email "reservations@martelguesthouse.co.uk" quoting the reservation number and obtaining a cancellation code.